Support

Overview

We stand behind our products and try to make every effort to deliver a quality, stable application. Our intent is to provide you with an intuitive and user-friendly experience every step of the way. Below you will find options available to you if you need help understanding some aspect of one of our products, or are having trouble with a specific support issue.

Help Documentation

Help Documentation
All of our desktop apps include built-in help right inside the program. This can generally be found under the Help | View Help menu, or by pressing F1. This same help is also available online on the product’s page. Mobile apps may include a tutorial or help screen, but generally do not include full help documentation due to the nature of the platform. These apps should be easy to use after a small amount of trial use.

Product Info

Product Info
Each product page has a description of the product (Overview), as well as a detailed list of the Features. Sometimes just be reading this information you will find the answer to your question. In addition, the Screenshots may also show you what it is you need to know. You may also want to check the Requirements section to ensure that you meet the minimum or recommended system requirements.

Discussion Forum

Discussion Forum
The best place to get assistance with any of our products is in our Discussion Forums. There is a category dedicated specifically to each product. You can browse or search through the forums to see if someone else has already encountered the same issue. If not, feel free to post a question and someone from our user community or an AverPro customer service associate should respond.

Contact Support

Contact Support
We highly recommend that you try one of the above support options first, as you may be able to get an immediate answer to your issue. In addition, you might consider searching the web with your favorite search engine to see if another website or forum may have further information for you. However if none of these options work, please Contact Support and we will respond to you as soon as possible.